Your visit with us is very important to all of our staff. To make sure that we provide the best services, therapies and care possible we ask that you briefly review the following information about the Ocean Wellness Spa experience.
In order to secure your desired time and your desired treatment, we suggest that you contact us by calling 305-320-0500 or by going online at www.oceanspakeywest.com If you have any special needs or health issues, or would like to request a particular therapist or gender of therapist, please let us know when you book your appointment.
Please know that we require at least 24 hours’ notice to cancel without charge. If for any reason you need to cancel your appointment within twenty-four hours of your scheduled time or fail to show up for your appointment you will be charged the full price of the scheduled treatment(s). Rescheduling your appointment within twenty-four hours of your scheduled time will result in a 50 percent charge of the treatment’s value. If we are able to fill your vacant appointment time then you will not be charged for the service.
We strongly encourage all of our guests to arrive at least 10 minutes before their service. If you are scheduled to receive any of our body treatments or services you will be asked to complete a simple, brief questionnaire regarding any special needs, physical issues or medical problems. Your treatment will start promptly at its designated time. If you arrive late for your service, your treatment will be modified accordingly. All treatments and services end on time so that the next guest will not be inconvenienced. Wear comfortable clothing and footwear.
All dressing and undressing will occur in the privacy of your treatment room, or in our locker room if you prefer. Gentlemen scheduled for facials should shave no less than 2 hours prior to their service. Our staff strives to ensure absolute safety and comfort of all our guests but please leave special jewelry and valuables at home or in your guest room. There is ample parking in our parking lot with an entrance off Olivia Street at the rear of the building.
To get the most out of your treatment or service, please communicate with your therapist. Your comfort and pleasure are paramount to us so please let your specialist know if you have concerns about depth or pressure or delivery during your massage or treatment, the temperature of your spa room, music volume or any other issues. To maintain a quiet, peaceful atmosphere we ask that you please turn off your cell phone and keep conversations on the quiet side. If you are pregnant, your medical professional’s consent is requested before we begin your body treatment. If this is unobtainable we request that you sign a waiver of liability prior to your service. Our therapists and service providers do everything possible to make your experience effective, optimal, fulfilling, and pleasurable. We encourage a 15 to 20 percent gratuity at your discretion at the conclusion of your treatment or service. Please contact any of our management staff if you have questions or concerns about your treatment or service.